Privacy policy

Who operates this mobile game

This Privacy Policy explains how the studio behind Royal Kingdom: The King's Return collects, uses, stores, and protects information when you visit this website, write to the studio, or ask for help with the mobile game. Royal Kingdom: The King's Return is a free-to-play mobile strategy game in which you build cities, train legendary armies, choose a civilization, survive combat levels, join alliances, and compete to rule seven kingdoms. The studio is based at Rue des Foulons 30, 1000 Bruxelles, Belgium. By browsing these pages or sending a message, you acknowledge the practices described here. If you do not agree, please stop using the site and contact the studio by phone before sharing personal details. This policy is written for players, parents, and alliance leaders who want a clear account of how a mobile game business handles ordinary support information.

Information the studio may collect

The studio may collect information you choose to provide when you call, email, or complete the inquiry form. That information can include your name, phone number, email address, preferred contact method, player name, chosen civilization, device type, a short description of a city, army, survival, alliance, or purchase question, and the time you would like a reply. Messages sent to [email protected] and calls to +3228810178 may be kept so the same question is not asked twice. The website host may process ordinary technical data such as browser type, device category, approximate region, and pages viewed. The studio does not ask for payment card numbers by email and asks you not to send them. Optional in-app purchases, if you make them, are handled by the platform store on your device. The studio may receive limited transaction references needed to investigate a support ticket, but it does not ask you to paste full card details into a message.

How information is used

Information is used to answer questions about Royal Kingdom: The King's Return, explain civilizations and real-time battles, confirm how touch controls and alliance chat work, and improve the clarity of this website. Contact details may be used to send a reply, a follow-up about the same ticket, or a notice if a written answer needs correction. Aggregated, non-identifying notes may show which features of the mobile game generate the most questions, such as survival levels, siege armies, research, or historical generals, so support staffing stays practical. The studio does not sell personal information to outside marketers. Player trust matters in a free-to-play mobile strategy game, and privacy supports that trust by limiting use of information to the reason it was provided.

Bases for processing

Where applicable law requires a stated basis, the studio relies on the support request you start, a legitimate interest in operating a safe and understandable mobile game business, compliance with recordkeeping duties, and consent when consent is required. Legitimate interests include preventing abuse of the contact form, protecting staff, documenting replies about optional purchases, and explaining kingdom features accurately. You may withdraw consent for optional messages at any time by emailing [email protected] or calling +3228810178. Withdrawal does not undo processing that was already lawful, and it does not erase records the studio must keep for accounting, fraud prevention, or a dispute about this mobile game.

Sharing with providers

Information is shared only when needed to answer you, comply with law, or protect rights and safety. Examples include a hosting provider that delivers these pages, an email provider that carries messages, a professional adviser bound by confidentiality, and a platform store when a purchase ticket cannot be reviewed without a limited reference. Those parties are not authorized to use your information for unrelated advertising. Alliance chat, voice chat, and automatic translation inside Royal Kingdom: The King's Return are features of the mobile game itself. This website policy describes the studio site and support desk, not every message you type to another player during a live war. If a legal request arrives, it is reviewed with care and only the required portion is disclosed.

Retention, security, and your requests

Support records are kept only as long as needed to finish the request, meet accounting duties, honor a stated reply, and resolve disputes. When retention is no longer needed, information is deleted or de-identified in a practical way. Safeguards appropriate to a studio of this size include limited staff access and careful handling of printed notes at Rue des Foulons 30, 1000 Bruxelles, Belgium. No method of transmission or storage is perfectly secure, so use a strong passphrase on your own device and avoid sending sensitive data from a public computer. Subject to applicable law, you may request access, correction, or deletion of personal information by contacting [email protected], +3228810178, or the Brussels address above. The studio may need to verify your identity before acting. This Privacy Policy may be updated when the mobile game or the law changes. The date on this page shows the latest revision. Continued use of the website after an update means you accept the revised policy.

Younger players, regional rights, and purchases

Royal Kingdom: The King's Return is a mobile game intended for a general audience, and the studio does not knowingly collect personal information from children under thirteen for marketing. If you believe a child provided information through a contact channel, email [email protected] so it can be deleted promptly. Residents of regions with privacy statutes may have rights to know the categories of information collected, to request deletion subject to legal exceptions, and to ask whether information was sold. The studio does not sell personal information. Visitors outside Belgium understand that support records may be processed in Belgium. Optional in-app purchases may be available inside the mobile game. Players, or parents and guardians where the device allows it, can manage purchase permissions through device settings. The studio will not ask a child to buy resources, generals, or siege equipment. Questions about a charge should include the player name and the approximate time of the purchase, not a full card number.